Shipping policy

Shipping Policy
Last updated: 18 October 2026

Order processing
We process orders within 1–2 working days of payment. Orders placed on weekends or UK bank holidays are processed on the next working day.

Delivery times
Once your order has shipped, delivery usually takes 3-9 working days, not counting weekends and UK bank holidays. Delivery times are estimates. If we can’t deliver your order within 30 days, we’ll contact you and you’ll be entitled to cancel for a full refund.

Where we deliver
We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. Some remote areas, such as the Scottish Highlands and Islands, may take a little longer.

Shipping costs
Shipping costs are calculated at checkout based on your address and the size of your order. Any free shipping offers will be shown at checkout.

Prices, VAT and customs
All prices are in pounds sterling (GBP) and include VAT. You won’t have to pay any extra customs or import charges when your order arrives.

Tracking
When your order ships, we’ll email you a tracking link. It can take up to 48 hours for tracking to update.

Incorrect addresses
Please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible and we’ll do our best to update it before your order ships. If an order is sent to an incorrect address that you provided, any cost of resending it may be charged to you.

Failed deliveries
If you’re not home, the courier will usually try again or leave instructions for collection. If a parcel is returned to us, we’ll arrange to send it again. An additional shipping charge may apply.

Lost, delayed or damaged parcels
Your order is our responsibility until it reaches you. If it hasn’t arrived within 3 working days of the estimated delivery date, please get in touch. If your order arrives damaged, email us within 7 days of delivery with your order number and photos, and we’ll arrange a replacement or refund. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new date.

Contact us
Email support@axivonuk.com with your order number and we’ll be happy to help.