Refund policy
Refund Policy
Last updated: 18 October 2026
Our 30-day guarantee
Every Axivon purchase comes with a 30-day guarantee from the day it’s delivered. If you’re not happy, you can return it for a refund within 30 days. To be eligible:
- you need proof of purchase (your order number or confirmation email);
- where possible, please include all original parts, accessories and packaging.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you can also cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to send the item back. If you cancel within this period, we’ll refund the price you paid plus the standard delivery cost.
How to start a return
- Email support@axivonuk.com with your order number and the reason for your return.
- We’ll reply with return instructions and the return address.
- Send the item back using a tracked service.
Please contact us before sending anything back so we can match your return to your order.
Return shipping costs
- Faulty, damaged or incorrect items: We pay for the return.
- All other returns: You pay the return shipping cost.
We recommend using a tracked service, as we can’t refund an item that doesn’t reach us.
Refunds
Once we’ve received and inspected your item, we’ll email you to confirm your refund. We’ll refund your original payment method within 14 days of receiving the item, or of you showing proof that you’ve sent it back if that’s sooner. Your bank or card provider may take a few extra days to show the funds. We may reduce the refund if the item has been handled more than necessary to check it.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as ordered, please email us as soon as possible with your order number and photos of the problem. We’ll offer a replacement or a full refund, including delivery costs.
Exchanges
The quickest way to exchange an item is to return the original for a refund and place a new order.
What isn’t covered
Our 30-day guarantee doesn’t cover damage caused by misuse, neglect or accidents after delivery. This doesn’t affect your rights if an item is faulty.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If they’re not, you’re entitled to a remedy, including a full refund if you reject faulty goods within 30 days of delivery. This policy doesn’t affect your statutory rights.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new date.
Contact us
Email support@axivonuk.com with your order number for any return or refund question.